FAQ

Welcome to Tookor’s Frequently Asked Questions. Below you’ll find answers to the most common questions from our customers. If you need additional assistance, please reach out to our support team.

1. When will my order arrive?
Our delivery timeframes vary slightly by region:

• United States: Processing 1–2 business days, shipping 6–8 business days. Estimated delivery window including handling: 7 to 10 business days.

• Australia: Processing 1–2 business days. Estimated transit time: 7 to 9 business days. Estimated delivery window including handling: 8 to 11 business days.

• United Kingdom: Processing 1–2 business days. Estimated transit time: 7 to 9 business days. Estimated delivery window including handling: 8 to 11 business days.

For more details, see our Shipping Policy.

2. Is shipping really free?
Yes, Tookor provides free standard shipping to the United States, Australia, and the United Kingdom with no minimum purchase required.

3. How do I track my shipment?
When your order is dispatched, you’ll receive an email confirmation with a tracking number. You can use it to follow your package’s progress directly through the courier.

4. What should I do if I receive a defective item?
If your product arrives damaged, defective, or incorrect, contact us within 48 hours. Returns are accepted within 30 days, and we will replace the item at no cost to you. Full instructions are available in our Return & Refund Policy.

5. Can I cancel my order after purchasing?
Orders may be canceled within 24 hours if they have not yet shipped. If the order has already been dispatched, you will need to follow our return process once it arrives.

6. What is your return policy?
We accept returns within 30 days of delivery for eligible products. Items must be unworn, unused, and in original packaging. Complete details are outlined in our Return & Refund Policy.

7. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. Processing times may vary depending on your payment provider.

8. Do your products come with a warranty?
Yes, all products are backed by a 30-day warranty covering manufacturing defects. More information can be found in our Return & Refund Policy.

9. How can I contact customer support?
You may contact us via email at info@tookor.com or by using the Contact page on our website. Our team is happy to assist with any questions.

10. Do you ship outside of the United States?
Yes, unlike many retailers, Tookor ships not only within the United States but also to Australia and the United Kingdom. Shipping is free in all three markets.

11. Can I visit a physical Tookor store?
Tookor is exclusively an online store. This allows us to provide wider product availability and competitive pricing.

12. Do you accept bulk orders?
Yes, we can accommodate larger orders for groups or businesses. Please contact our support team to discuss your requirements.

13. How do I request an exchange?
Exchanges are available only for defective or incorrect products. For all other cases, please return the item for a refund and place a new order. Instructions are included in our Return & Refund Policy.

Contact Information

Website: Tookor
Email: info@tookor.com
Phone: +1 (408) 833-7055
Contact Form: Contact
Address: 1610 Blossom Hill Rd, San Jose, CA 95124, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT). We aim to reply within 1–2 business days.